Multinational account handler

Algemene omschrijving

Assistance in quoting and renewing:

The administrator will assist the underwriter when the customer quotes a new account or a renewal. For that, he/she will collect information, ensure that internal entities (claims department, accounting, SAIL reinsurance broker,  Bermuda) understand what is being expected from them and assist in parts of the internal referrals.

 

• Day to day account administration:

The administrator will ensure that bound or renewed Multinational or Risk Management accounts are correctly implemented., in accordance with the professional standards. He/she is responsible for the communication with all of the local offices, brokers and insureds around the world, as well as with Bermuda and SAIL. His/her goal is: to make sure that clients receive the service that was sold to them. This will involve issuance of NOC’s and Mars (specific business system) requests, issuance of policy forms all over the world, issuance of various legal agreements and instructing that the correct premiums are booked. He/she will also make sure that SAIL or Bermuda are kept informed, and that premium payments to reinsurers and captives are done in time.

• Client service

The administrator is the main person who will be contacted by the client during the year. He/she will make sure that the requests of our major clients are listened to and answered. He/she will be the central point of communication for everything that happens in a multinational or Risk Management account.

Gestelde eisen

• Previous commercial insurance experience, involving broker contact

• Knowledge of the main underwriting business processes and/or underwriting skills

• Commitment to, and concern for Service Quality, performing tasks ‘right first time’

• Courtesy, empathy and a helpful proactive attitude when dealing with external and internal clients

• Capable of fostering a positive and productive team ethos

• Understands the core business processes across AIG and their impact on external clients

• Able to create internal and external reportings

• Presentation skills

• Language skills : Good knowledge of English

• Computer skills : standard IT apps (Windows, MSOffice, Outlook, ...) + able to quickly learn specific systems

• Stress resistant : able to work in a "busy" environment

Uren

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