Sales Support Export

Algemene omschrijving

The Export Customer Service Sales Support is part of the Customer Service Department and will have responsibility for communication between sales people and customers regarding: pricing, tenders, deliveries, marketing material etc.

The Export Customer Service Sales Support member is responsible for the communication on behalf of our sales representatives and our customers. He or she will act as one point of contact to the sales people and execute all relevant administration tasks for the sales team. (administration, commercial communication, price communication, tender monitoring, etc) He or she will also be in contact with other intercompany departments (Sales, Supply, Support,  Finance, Masterdata, etc.) to achieve optimal results.

Within the Customer Service Team the different team members act as each other’s backups and work closely together in a constructive and friendly team atmosphere.

 Tasks and responsibilities:

• All round administration tasks;
• Order Management (Providing accurate delivery dates, pricing information, order status, etc.);
• Communication between sales and customer regarding  product pricing and quotations;
• Control on product margins;
• Tender monitoring;
• Invoicing;
• Effective and professional communication with customers (weekly service level calls, etc.);
• Return Order and Credit & Debit Memo processing;
• Daily operational collaboration with departments Sales, Inventory and Operation Planning, Inventory Management, Purchasing and Warehouse;
• Additional tasks seen by superior that fall outside the main task described above but are required to meet company and the department objectives.

Gestelde eisen

We are looking for candidates with the following qualifications:

• Excellent communication and phone skills; multi-lingual abilities are a plus;
• English language is a must;
• Excellent  administration skills;
• Experience in sales and or customer service is a plus;
• Knowledge of tender management is a plus;
• Experience in a multinational environment;
• Adaptive to change;
• Good Computer/Software skills – (SAP and MS Office Excel experience preferred).

Personal Skills

• Self starter and team player;
• Pro-active, flexible and determined;
• Moderate analytical abilities and an excellent attention for details;
• Passionate, result and service minded;
• Open-minded with assertive behavior;
• “I care and I can do” mentality.

 

Uren

40

Meer informatie

Please send you resumé in English language.