Customer Data Management Medewerker Rotterdam

Algemene omschrijving

POSITION SUMMARY

Provides administration of confidential business system data, including entry, updates, analysis, and querying of records for correction, maintenance, and quality assurance. Applies problem solving, situational analysis, decision making, and implementation skills to make rapid, repetitive, accurate, and consistent corrections to large quantities of data.

Aggregates and analyzes data from various internal and external sources, and provides scheduled and on-demand business reports and analysis to internal and external stakeholders. Coaches internal and external customers on the business value, utility, and acceptable uses of confidential business information and available solutions.

With limited supervision, acts independently in leading defined programs and business processes to ensure repeatable results. Uses independent judgment to implement program and process changes, within defined parameters.

Individual will interface with internal and external stakeholders across a broad range of organizations. This position requires individuals with maturity and integrity, as it deals with highly confidential business data.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Customer Data Management

o Analyzes and corrects business data using various software and browser-based tools. Detects and corrects duplicate records.

o Creates and maintains documentation related to data quality and correction activities.

o Assists with system and software upgrade tests.

o Aggregates and analyzes data from various internal and external sources, and provides scheduled and on-demand business reports to internal and external stakeholders.

o Aggregates and maintains data to support ongoing programs and assignments.

o Responsible for assigned programs and business processes to satisfy internal and external customer expectations.
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o Interact with RA and distributor salespeople, internal business process activities
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o Monitor data quality and process performance – initiate and monitor corrective actions

• Other

o Attend RA mandatory training sessions and participate in internal team meetings

Gestelde eisen

QUALIFICATIONS:

• General Skills

o Strong team player, with the ability to communicate with both technical and business people, at all levels of the organization

o Proficiency in the use of the Microsoft Office suite of Applications: Word, MS Project, Excel and MS Access.

o Ability to work effectively with peers, team members and individuals in cross functional teams.

o Excellent verbal and written communication skills are required

o Bachelor’s Degree in Business Administration, Applied Statistics, Management Information Systems, Computer Science or related discipline is required. Additional experience may be substituted for the degree requirement.

o Experience with SAP CRM highly preferred.

o PMI PMP certification is a plus as is familiarity with Lean Six Sigma principles and methodology.

• Technical Skills

Demonstrated proficiency in the use of the Microsoft Office Suite – Word, Excel, PowerPoint, Visio, and Access.

Experience with SAP, and with databases and data management tools desirable.

Uren

39

Salaris

2100