Order Manager Danish - English (40 h)

Algemene omschrijving

• Managing the complex relationship between supplier, customer and sales manager, often being the primary point of contact for customers.
• As part of the CSS team provide 24/7 accessibility to customers and be qualified to make wise decisions when working outside of office hours.
• Order Managers are required to communicate with Customer purchase staff ,chief engineers ,Sales Managers and Supply Logistics staff anywhere in the world .This requires excellent communication and cultural awareness.
• Receiving enquiries and orders from customers by phone, email and fax , ensuring that all necessary information is collected and promptly acknowledging the order from the customer.
• Making decisions independently regarding priorities and the timeframe within which tasks can be achieved
• Taking prompt corrective action to deal with unforeseen circumstances, e.g. change in ship's ETA, product contamination, change in delivery transport or unavailability of product.

Gestelde eisen

• Special language requirements: English Fluent / Danish Fluent + Dutch.- A-Level or equivalent standard of education is essential (HBO+ level)
• At least 3 years' good relevant customer service experience.
• Key Competencies: Negotiating skills, Customer Relationship building
• Experience with Direct / telesales, Customer profitability, Customer Portfolio management, Channel strategy, Competitors strategy, Complaint handling, Credit management
• Behaviours- Strong service orientation
• Excellent teamwork encouraging and respecting the contribution of others and volunteering information and ideas
• Able to meet deadlines through good time management and allocation of priorities
• Strong interpersonal understanding with an awareness of different cultures within the customer base, team and organisation
• Ability to work under pressure and to a deadline
• Pro-active attitude
• Knowledge of:Computer literate
• Active listening and interpersonal skills

Aanbod

Salary: Between EUR 2000,- and 2500,- gross a month

Uren

40uur