Customer Claims Administrator

Algemene omschrijving

Purpose of the job:

• Verify, analyze and compensate customer claims of price protections, kick-backs, bonuses, marketing support and price differences
• Administrate signed customer contracts and conditions
• Create reports for sales when needed

Key account abilities & job scope:

• Administrate the process from customer contract to compensation by considering contractual terms, order history, sales volume and old/new price lists in accordance with company guidelines
• Identify opportunities for improvement and process development in tight cooperation with all liaisons to minimize numbers of claims
• Optimize lead time from claim to compensation
• Develop and maintain good customer relations (contacts are mainly handled via e-mail and phone)
• Communicate Turnover figures to Key Account Managers & Sales Managers

Gestelde eisen

• HBO / WO experience
• Finance and/or accounting work experience (Accounts Payable, Accounts Receivable or Finance)
• Preferably experience from SAP (Finance and/or Sales module)
• Office package, mainly Excel (good level)
• Good knowledge in English (both written and spoken)
• Fluent Dutch
• Common accounting principles (good knowledge)
• High involvement
• Speed and endurance in operational work
• Team spirit
• Able to prioritize and handle peaks in volume
• Able to handle and analyze numbers and data
• Able to identify opportunities for improvement and suitable solutions
• Able to drive to implementation of changes
• Service minded but with ability to say no if needed

Aanbod

Salary depends on age and experience.

Uren

40uur